About Our Business
Our website is operated by:
- Legal/Trading Name: Mobify
- Telephone:
- Email: info@mobify.co.za
- Website: Mobify.co.za
Customers may contact us using the details above for enquiries regarding orders, products, deliveries, returns and warranties.
Products We Sell
We sell a range of smartphones, tablets, smartwatches, earbuds, accessories and other technology products.
Products may be sold as:
- Brand New / Sealed
- Import Stock
- Pre-Owned
- Certified Pre-Owned (CPO)
- Refurbished
- Open Box
The condition of each product will be clearly stated on the relevant product listing.
Customers should carefully review the product description, specifications and condition before completing an order.
Product Information & Specifications
We make every effort to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate.
Manufacturers may occasionally change product specifications, packaging, colours, software versions or included accessories.
Where a product is available in different variants, customers should carefully check:
- Model
- RAM
- Storage capacity
- Colour
- Network compatibility
- SIM/eSIM compatibility
- Regional version
- Included accessories
- Warranty period
- Product condition
If you are unsure about any product specification, please contact us before placing your order.
Import Stock
Some products may be imported stock intended for another market.
Where applicable, the product listing will indicate relevant regional differences.
These may include differences relating to:
- Charger type
- Network compatibility
- SIM/eSIM functionality
- Software features
- Payment features
- Regional services
- Manufacturer warranty
- Included accessories
Customers should carefully review the product listing before purchasing an import product.
Prices & Promotions
All product prices displayed on the website are shown in South African Rand (ZAR) unless otherwise stated.
Promotional prices are valid only for the stated promotional period or while promotional stock is available.
Prices may change without prior notice.
If a genuine pricing or listing error occurs, we will contact the customer before processing the order where reasonably possible.
Payment
Payment must be successfully received and cleared before an order is dispatched.
We may use third-party payment providers to process payments securely.
For your protection, we may conduct reasonable verification checks before dispatching an order.
We may place an order on hold where there are concerns regarding:
- Fraudulent payment
- Stolen payment details
- Suspicious activity
- Incorrect customer information
- Payment reversals or disputes
Order Confirmation
After placing an order, customers will receive an order confirmation where applicable.
Customers should carefully review the order confirmation and notify us as soon as possible if any information is incorrect.
Please check:
- Product
- Quantity
- Variant
- Colour
- Storage capacity
- Delivery address
- Contact number
- Price
Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
Orders that have already been processed or dispatched may need to follow the applicable return process.
Once an order has been handed to the courier, cancellation may no longer be possible before delivery.
Product Availability
All products are subject to availability.
Although we make every effort to maintain accurate stock information, occasionally a product may become unavailable before an order can be processed.
If an ordered product becomes unavailable, we will notify the customer as soon as reasonably possible and discuss the available options.
Out-of-Stock Products
Customers should not assume that an out-of-stock product will automatically be available at the previously advertised price when stock returns.
Prices and promotions may change when new stock becomes available.
Customer Privacy
We respect the privacy of our customers and take reasonable steps to protect personal information.
Personal information may be used for purposes including:
- Processing orders
- Payment processing
- Delivery
- Customer support
- Warranty claims
- Returns and refunds
- Fraud prevention
- Communicating with customers regarding their orders
Please refer to our separate Privacy Policy for further information.
Payment Security
We use appropriate payment and security measures for online transactions.
Customers should never send their full card number, CVV, banking password, PIN or other sensitive banking credentials to us through WhatsApp, email or social media.
Where payment is made through a third-party payment provider, that provider’s terms and privacy policy may also apply.
Fraud Prevention
For customer and business protection, we may conduct reasonable verification checks on certain orders.
Orders may be delayed or cancelled where there are reasonable concerns regarding fraudulent or unauthorised transactions.
Customer Account Security
Where the website allows customers to create an account, customers are responsible for keeping their login information secure.
Customers should notify us if they believe their account has been accessed without authorisation.
Electronic Transaction Records
Customers should retain their:
- Order confirmation
- Invoice
- Payment confirmation
- Delivery/tracking information
- Warranty information
- Return correspondence
Keeping these records will help us assist you with future queries, warranty claims or returns.
Website Information
Our website provides customers with relevant information about:
- Our business
- Contact details
- Products
- Product prices
- Delivery costs
- Payment methods
- Warranty terms
- Returns and refunds
- Privacy and security
- Terms and conditions
We aim to provide clear and accurate information to help customers make informed purchasing decisions.
Customer Support
If you have any questions about a product, order, delivery, warranty or return, please contact our customer support team.
When contacting us about an order, please provide your order number and proof of purchase where available.
We will endeavour to respond as soon as reasonably possible.
Complaints
If you are unhappy with your purchase or our service, please contact us first so that we have an opportunity to investigate and resolve the matter.
Please provide:
- Order number
- Details of the complaint
- Relevant photographs/documents
- Your preferred contact details
We will review the complaint and communicate the next steps.
Website Errors
We make reasonable efforts to ensure that information on our website is accurate and up to date.
If an error is identified in a product description, price, availability or other information, we will take reasonable steps to correct it.
Changes to These Terms
We may update these terms from time to time to reflect changes to our business, products or services.
The latest version published on our website will apply to future transactions.
Important Customer Checklist
Before placing your order, please check:
- ✓ Correct product
- ✓ Correct model
- ✓ Correct RAM
- ✓ Correct storage capacity
- ✓ Correct colour
- ✓ Network compatibility
- ✓ SIM/eSIM compatibility
- ✓ Regional/import specifications
- ✓ Included accessories
- ✓ Warranty period
- ✓ Delivery address
- ✓ Contact number
- ✓ Delivery fee
If you are unsure about any specification, please contact us before placing your order.
We are happy to assist you in choosing the correct product.