Customer Privacy

We respect the privacy of our customers and take reasonable steps to protect personal information.

Personal information may be used for purposes including:

  • Processing orders
  • Payment processing
  • Delivery
  • Customer support
  • Warranty claims
  • Returns and refunds
  • Fraud prevention
  • Communicating with customers regarding their orders

Please refer to our separate Privacy Policy for further information.

Payment Security

We use appropriate payment and security measures for online transactions.

Customers should never send their full card number, CVV, banking password, PIN or other sensitive banking credentials to us through WhatsApp, email or social media.

Where payment is made through a third-party payment provider, that provider’s terms and privacy policy may also apply.

Fraud Prevention

For customer and business protection, we may conduct reasonable verification checks on certain orders.

Orders may be delayed or cancelled where there are reasonable concerns regarding fraudulent or unauthorised transactions.

Customer Account Security

Where the website allows customers to create an account, customers are responsible for keeping their login information secure.

Customers should notify us if they believe their account has been accessed without authorisation.

Electronic Transaction Records

Customers should retain their:

  • Order confirmation
  • Invoice
  • Payment confirmation
  • Delivery/tracking information
  • Warranty information
  • Return correspondence

Keeping these records will help us assist you with future queries, warranty claims or returns.

6. CONTACT US

Source sections used: 1, 34, 35, footer

Business Contact Details

Our website is operated by:

  • Legal/Trading Name: [Insert Full Legal
  • Telephone: [Insert]
  • Email: [Insert]
  • Website: [Insert Website]

Customers may contact us using the details above for enquiries regarding orders, products, deliveries, returns and warranties.

Customer Support

If you have any questions about a product, order, delivery, warranty or return, please contact our customer support team.

When contacting us about an order, please provide your order number and proof of purchase where available.

We will endeavour to respond as soon as reasonably possible.

Complaints

If you are unhappy with your purchase or our service, please contact us first so that we have an opportunity to investigate and resolve the matter.

Please provide:

  • Order number
  • Details of the complaint
  • Relevant photographs/documents
  • Your preferred contact details

We will review the complaint and communicate the next steps.

Customer Service Footer

  • Business Name: [blank in source]
  • Email: [blank in source]
  • Phone/WhatsApp: [blank in source]
  • Website: Mobify

Last Updated: 29 September